PATIENTS SATISFACTION REGARDING CARE PROVISION IN MEDICAL OPD OF A TEACHING HOSPITAL OFSIALKOT

Abstract

The aim of the study is to evaluate the level of patient satisfaction about medical OPD services and accessibility of SMC Teaching Hospital and to find out the factors affecting patient satisfaction.A cross-sectional study was conducted at medical OPD of SMC Teaching Hospital Sialkot during the month of October, 2021 on 200 patients who were registered in medicine outpatient department of Imran Idrees Teaching Hospital over a period of one month. The research instrument for data collection was "structured questionnaire" for assessing the level of patient satisfaction. The experiences of patients were categorized into 05 criteria 1. extremely satisfied, 2. satisfied, 3. neutral, 4. dissatisfied and 5. extremely dissatisfied. Convenient sampling was done for selection of patients registered in medical OPD. The data was analyzed on statistical software SPSS 26.Patients described their experience about medical OPD; doctors’ attitude towards the patient’s; 21% were extremely satisfied, 59% satisfied and remaining were dissatisfied. Availability of medicines from hospital pharmacy 71% said yes and 29% said No. Cleanliness of OPD, Sitting area and Washrooms 22% were extremely satisfied, 39% satisfied and 39% were dissatisfied. Behavior of OPD supporting staff; 13% were extremely satisfied, 57% were satisfied and 30% were dissatisfied. Overall medical care which patients received; 17% were extremely satisfied, 55% were satisfied and 28% were dissatisfied